Growth Plan · 5 tokens

Customer Voice Mining

Stop writing marketing copy. Translate what your customers already say.

Customer Voice Mining scrapes your reviews, social mentions, and Google Business Profile content to extract the exact phrases your customers use to talk about you. Those phrases are stored and automatically injected into every blog post, ad, email, case study, and landing page you generate — so every piece of content sounds like your customers, not a robot.

How It Works

Add at least 2 social / directory URLs in your Brand Kit (Instagram, Facebook, LinkedIn, Yelp, or GBP)

Click "Run Voice Mining" — 5 tokens

FUEL scrapes each URL and extracts real customer phrases

Phrases are sentiment-tagged and saved to your business

Every future content tool pulls from this library automatically

Features

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Pulls real customer language from multiple sources at once

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Positive, neutral, and negative phrases surfaced separately

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Source-tagged so you know where each phrase came from

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One-click refresh whenever new reviews come in

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Automatic injection into 5+ other content tools

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History of every mining run saved for 50 runs

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Gate ensures you have real content to mine before spending tokens

Example Output

**30 customer phrases extracted across Google, Instagram, and Yelp:**

Positive:
- "They explained everything without talking down to me"
- "Showed up on time and didn't push anything I didn't need"
- "Left my house cleaner than they found it"

Negative (pain points):
- "No one would call me back"
- "Got quoted three different prices in one week"

All phrases are now live in every blog post, ad, email, case study, and landing page you generate.

Frequently Asked Questions

What counts as a "social URL"?

Instagram, Facebook, LinkedIn, Yelp, and Google Business Profile all count. TikTok and YouTube are optional extras. You need at least 2 of the main five populated on your Brand Kit.

How often should I run it?

Whenever you have a meaningful bump in reviews or new social content — usually monthly. Each run fully refreshes your phrase library.

Where do the phrases actually get used?

Blog Writer, Ad Copy, Email Sequence, Landing Page, and Case Study all auto-inject up to 20 real customer phrases into their prompts. You don't have to do anything extra.

Will it make things up if there aren't enough reviews?

No. The extractor is explicitly told not to invent phrases. If there's nothing usable, it returns an empty set and you can try again after more reviews roll in.

Ready to use Customer Voice Mining?

Complete your FUEL stages to unlock AI-powered content tools. Start your marketing intelligence journey today.

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